FAQ
Q1: What's the difference between Mowrator S1 ADVANCED and Mowrator S1 PRO AWD?
A: Their primary difference lies in their slope handling capabilities: the PRO AWD can tackle slopes up to 75% (37 degrees), while the ADVANCED can manage slopes up to 45% (24 degrees).
Additionally, there's a difference in the adjustable range for cutting height: the PRO AWD adjusts from 1.5 to 4.3 inches, whereas the ADVANCED offers a range of 1.8 to 4.6 inches.
Q2: What is the cutting torque of the machine?
A: The cutting torque is 6.0 ft.-lbs., making it comparable to gas mowers. This design ensures that our mower can handle tall, hard grass efficiently.
Q3: How big of a yard will it mow on a charge?
A: Mowrator S1 can mow 1.125 arces for one charge.
Q4: How long does it work for one charge?
A: Mowrator's battery is 56V 18Ah Lithium iron phosphate. The runtime is up to 2 and a quarter hours and has a cycle life of 1500 that's three times the industry average. Approximately 90 minutes for a full charge.
The choice of the blade (normal blade, high-lift blade, high-lift mulching blade), the height of the grass, the height of the grass left after mowing, and whether the lawn has slopes or is uneven can greatly affect the runtime of the battery.
With the normal blade, our battery's maximum runtime ranges from 0.6h to 3.2h.
For lawns that are maintained frequently, the runtime is generally between 2 to 3.2 hours.
For lawns that are not maintained frequently, the runtime is between 1.5 to 2 hours.
For lawns that have been neglected for a long time and have taller grass, the runtime is between 0.6 and 1.5 hours.
Q5: Is the Mowrator S1 safe to use?
A: Mowrator S1 is designed with safety in mind, ensuring the protection of everyone and everything around it.
It has 4 ultrasonic sensors designed to avoid collisions, and a front bumper for an added layer of protection.
Additionally, it features sensors that prompt the machine and the blade to decelerate and safely stop in case of tilting or rolling over.
Q7: How fast is it?
A: The Max speed is 3.5mph(1.5 m/s).
Q8: Is it water proof?
A: Our lawn mower boasts an IP54 waterproof rating, ensuring it can withstand light rain.
Would like to share the Durability Test our mower pass:https://www.youtube.com/watch?v=yG4KhKc2HQc
Q1: Which countries do you ship to?
A: Mowrator will be available in the following countries:
- North America: United States*, Canada.
- Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
- Oceania: Australia.
*We cannot ship to Alaska, Hawaii, US territories, or post office boxes.
If you are located outside of these countries and would like more information about shipping, please don't hesitate to contact our support team at support@mowrator.com. We'll be happy to help.
Q2: What is the shipment sequence and shippment time?
A: The Mowrator S1 will ship orders based on the order sequence and begin shipping from local warehouse at the end of July.
Here are the expected delivery timelines:
- U.S. Customers: The earliest delivery date is around the end of July.
- European customers: The earliest delivery date is around early August.
- Canadian and Australian Customers:The earliest delivery date is around mid-August.
Q3: What is the shipping fee and do I have to pay taxes?
A: Shipping fee will vary depending on the country and will be calculated at the checkout page.
We cover the costs of taxes and duties.
Q4: How can I track my order?
A: Once your order ships, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the progress and location of your package during transit.
Q5: Can l change my shipping address after payment?
A: After payment, you can contact our customer support team at support@mowrator.com for assistance with address modifications.
Please note that address modifications before order shipping will not incur any fees. However, address modifications after order shipping will incur a $50 address correction fee.
Therefore, please ensure that all shipping information provided is accurate when placing an order.
Q1: What is the Mowrator warranty and repair services?
A: Mowrator Main Machine/Remote Control/Battery: 2 Year Warranty.
Consumable items can be exchanged within 15 days if they are damaged upon receipt or damaged within 15 days of normal use, provided there is no human-caused damage or improper operation
Consumable items: Cutting blade/Bumper/Highly elastic, air-free integrated tire/Elastic parts (boost spring, tension spring)/Collection frame/The rest of the decorative parts.
More information: https://mowrator.com/pages/warranty
Q2: What is the Mowrator return policy?
A: You can apply for return within 30 days after receiving the goods. To return a product, please keep the original packaging and pack the machine to its original dimensions (to avoid extra charges for overweight).
Please confirm the return address with the customer service staff. Contact information: support@mowrator.com
Q1: How can I pay for my order?
A: The following payment methods are available:
- Credit Card
- PayPal
- Afterpay
Q2: Can I change or cancel my order after it has been placed?
A: Yes, you can change or cancel your order at any time after it has been placed. Additionally, we offer a 30-day return policy once you receive your Mowrator S1.
If you require assistance with your order, please contact us at support@mowrator.com.
