Return and Refund Policy

You are eligible for a return within thirty (30) days of the delivery date under the following circumstances:

- No‑reason return (change of mind): The product must be in resalable condition and complete with all original packaging and accessories.
- Damaged (product or packaging), defective or missing‑parts items upon receipt: Supporting evidence is required.

30-Day Trial Return Process

Provide Proof of Purchase: Provide the Mowrator purchase order number to ensure the machine was shipped directly from the Mowrator factory.

Submit Information Files: Submit 1 video and 2 pictures to ensure the return meets the requirements.

Video: Show a demonstration video where the machine does not meet expectations, explaining that the machine has been thoroughly tested. If there are software or accessory issues, please communicate with Mowrator support staff.
Picture 1: Show the internal packaging of the machine after cleaning, ensuring it does not affect the unboxing experience for others.
Picture 2: Show the sealed exterior packaging with tape, ensuring the appearance is intact for shipping.

Return Steps:

a. Obtain a return shipping label from Mowrator.b. You may choose either scheduled doorstep pickup or drop off your package at the nearest FedEx location. If you opt for pickup service, we can coordinate a convenient pickup time with you.c. Refund will be initiated once tracking information is available for the returned package.

To start a return, you can contact us at support@mowrator.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support @mowrator.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items). The Worry‑Free Purchase service is non‑returnable once the covered product has been shipped. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for complimentary gift items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mowrator.com.

Return fees

Returns made before order shipment will not incur any fees.

Returns requested due to personal‑customer reasons will be subject to return shipping fees.

Return and Refund Policy