Return and Refund Policy

We want you to feel confident choosing Mowrator. That’s why we offer a 30-day return policy that lets you return your mower for any reason.

30-Day Returns for Any Reason

You may return your Mowrator within 30 days of the delivery date for any reason. You may try the mower under normal mowing conditions during this period. To qualify:

  • The machine must be in clean, resalable condition.
  • All original packaging, accessories, and complimentary gifts must be included and undamaged.
  • We recommend keeping the original packaging for the full 30 days in case you decide to return.

For your first order that includes the main unit, return shipping is completely free (covered by our shipping insurance). You will not be charged any return shipping fees.

How to Start a Return

  1. To start a return, please contact us at support@mowrator.com with your order number so we can verify your purchase through an official Mowrator sales channel.
  2. Our support team will guide you through the next steps. When we move forward with the return, we’ll ask you to submit the following materials so we can process it efficiently:
    • Photo 1: The cleaned machine and all included items packed in the original internal packaging.
    • Photo 2: The outer shipping box securely sealed with packing tape.
  3. Once approved, we’ll email you a return shipping label. You can either:
    • Schedule a FedEx pickup at your address at a time convenient for you, or
    • Drop the package off at the nearest FedEx location.
  4. Once our warehouse team has received, inspected, and approved your return, we’ll process your refund to the original payment method within 7 business days.

Items sent back without prior approval cannot be accepted.

Return Shipping Fees

  • First order containing the main unit: Return shipping is completely free (covered by our shipping insurance). You will not be charged any return shipping fees.
  • Subsequent accessory orders: Return shipping fees are the customer’s responsibility and will be charged based on the actual shipping cost of the items being returned.

30-Day Exchange Policy

If the model doesn’t suit your yard’s size or terrain, or you’d like to upgrade to a higher configuration, you may request a one-time exchange within 30 days of delivery.

  • The original machine must meet the same resalable condition requirements as a return.
  • You’ll only pay the price difference for the upgraded model.
  • The 2-year warranty on the replacement machine starts on the day you receive it.
  • Only one exchange is permitted per eligible order. The original 30-day return window does not restart when you receive the replacement.

Damaged, Defective, or Missing Items

Please inspect your order as soon as it arrives and contact us right away if anything is wrong.

  • Missing parts: Provide a short video showing the missing items. We’ll ship brand-new original parts to you at no cost.
  • Damaged or defective product: Provide a video that clearly shows the issue. If you’d like to keep the order, we’ll replace the affected product or module with a brand-new unit or component.

What We Cannot Accept

We are unable to accept returns or exchanges for:

  • Custom paint, personalized finishes, or modified machines
  • Units used for commercial or rental purposes
  • Products damaged by misuse, abuse, or improper handling
  • Complimentary gift items returned on their own
  • The Worry-Free Purchase service (once the covered product has shipped)

Refunds

We’ll notify you once your return has been inspected and approved. Refunds are processed to your original payment method within 7 business days of approval. Please allow additional time for your bank or card issuer to post the credit.

If you have any questions about a return, exchange, or refund, our team is happy to help at support@mowrator.com .