Worry-Free Aftersales

March 27, 2025

Durable and Reliable, Enjoy a Worry-Free Mowing Experience

The Mowrator S1 series boasts a heavy-duty construction featuring a laser-welded metal frame and deep-drawn steel (DC06 grade) cutting disc, offering exceptional durability and impact resistance. Reinforced with advanced laser welding technology, the metal frame reliably withstands impacts, deformation, and breakage, maintaining stability even in collisions or drops. Unlike plastic alternatives, this metal frame resists aging, UV degradation, and chemical corrosion, eliminating brittleness and ensuring longevity. The optimized airflow design and extensive heat-dissipation fins enable the mower to operate consistently under extreme temperature and humidity conditions, delivering dependable performance.

With precision engineering, our lawn mowers are designed to last, providing reliable operation year after year. Comprehensive protective measures ensure waterproof, dustproof, and impact-resistant performance. Automated laser welding guarantees precise assembly, preventing deformation, minimizing noise, and facilitating smooth gear adjustments. Blades are sharp, coated with durable materials, exhibit minimal vibration, and maintain excellent dynamic balance. This powerful performance combined with proven reliability ensures worry-free mowing.

Easy Troubleshooting and Problem Resolution

Quickly Resolve Simple Issues

If you encounter any problems, solutions can easily be found on our troubleshooting page at Mowrator Troubleshooting. Clear instructions and video guides assist you in swiftly diagnosing and addressing common issues without professional assistance or specialized tools.

Example: If the mower detects an obstacle too close, it will halt and alert you via the remote control ("You can disable the ultrasonic sensor via Settings - Obstacle detected too close").

(Machine Lights Up Red and Stops Working)

(Remote control error reminder)

Self-help steps:

Step 1: Recognize the problem: Remote shows an error, and the mower stops.

Step 2: Understand the error message: The mower cannot approach boundary obstacles.

Step 3: Visit our troubleshooting page for relevant guidance.

Step 4: Follow the provided instructions to disable the sensor.

Step 5: Issue resolved; mower resumes normal operation.

Technical Support and Replacement Services

Expert Technical Support:

If additional assistance is needed, reach out to our support team at support@mowrator.com. Our dedicated team, including experienced customer support and R&D specialists, provides targeted advice to promptly resolve your issue.

Convenient Replacement Services:

Replacement service is central to our after-sales support strategy. Should your mower malfunction, our team will rapidly diagnose the issue remotely and dispatch replacement parts directly from local warehouses. Follow easy-to-understand assembly instructions and perform an OTA software update. Typically, your mower will be operational again within a week (exceptions may apply).

Example: The user's machine stopped working, and the remote control displayed the following error: System self-test abnormality RED warning [WC07]

Replacement Process:

Step 1: Unable to resolve via troubleshooting resources.

Step 2: Contact our support team at support@mowrator.com.

Step 3: Remote diagnosis conducted by support and R&D teams to pinpoint faulty modules.

Step 4: Receive diagnostic results and replacement solutions within 24 hours.

Step 5: Replacement parts are shipped to your address.

Step 6: Receive the parts, assemble according to provided guidelines, and update the software.

Step 7: Mower resumes normal operation.

Modular Design for Streamlined Replacement

Why does the Mowrator S1 robotic mower provide efficient replacement services?
Our equipment utilizes a modular construction approach:

Battery Core Compartment: Batteries are designed for easy removal and replacement.

Frame Motor: The frame and wheels are separately replaceable.

Mowing Module Assembly: Blades can be individually replaced.

This modular strategy significantly enhances after-sales service by:

Allowing quick and simple repairs: Modules are easily identified and replaced without disassembling the entire mower, minimizing downtime.

Providing efficient logistics: Local warehouse distribution enables prompt issue resolution, typically within a week (special cases excepted).

Modularity ensures rapid and cost-effective service, keeping your mower operating at peak performance.

Customer Engagement

We are dedicated to offering comprehensive after-sales support for your Mowrator products. We regularly participate in trade exhibitions and proactively visit customers to monitor equipment performance, gather feedback, and continually improve our service quality.

Customer Testimonials

At Mowrator, we pride ourselves on consistently delivering professional, efficient, and attentive support. Our objective goes beyond problem-solving; we strive to build lasting customer trust through outstanding service. Recognizing that exceptional service complements high-quality products, we ensure both product excellence and comprehensive support, enhancing customer satisfaction.

Customer feedback highlights our commitment to continuous improvement:

Dedicated Service