Troubleshooting

If you encounter difficulties with your Mowrator, refer to the following troubleshooting steps. If the problem persists despite following these steps, please do not hesitate to contact our support team at support@mowrator.com.

Machine

Remote Control

Accessories

OTA Upgrade

1. The machine stops and the blade ceases to work when it approaches tall grass (e.g., taller than 1 foot).

Possible Cause:

The ultrasonic sensor is triggered.

Solution:

Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

2. The machine cannot mow close to obstacle boundaries, such as walls or fences; it stops when it gets close.

Possible Cause:

The ultrasonic sensor is triggered.

Solution:

Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

3. The machine stops and cannot move forward when climbing steep slopes.

Possible Cause:

The tilt sensor is triggered.

Solution:

  1. Turn off the tilt sensor via Settings-Advance-Tilt Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

2. If you cannot find the Tilt Sensor via the mentioned path, please update to the latest firmware via OTA. OTA Update Guide Link: OTA Update

4. The machine cannot move indoors, and the machine lights up with a yellow light.

Possible Cause:

The ultrasonic sensor is triggered.

Solution:

  1. Clear any foreign objects around the machine.
  2. Move the machine to an open outdoor area.
  3. Turn off the ultrasonic sensor via Settings-Ultrasonic Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

5. The machine stops and cannot move forward when encountering high grass/thick grass.

Possible Cause:

The collision sensor is triggered.

Solution:

  • Turn off the collision sensor via Settings-Advance-Collision Sensor. Please exercise caution when using without the sensor.

For more details, refer to this guide link: Video Guide

  • If you cannot find the Collision Sensor via the mentioned path, update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

6. After the machine is installed and paired with the remote control, it keeps showing a red light on a flat surface, unable to move or start the blade, with no errors or warnings displayed on the remote control.

Possible Cause:

IMU calibration failed.

Solution:

  • Update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

  • Perform an IMU calibration while in a stationary horizontal state via Settings-Advance-IMU Calibration to restore.

7. The remote shows a “Blade Motor Overheating” error.

Possible Cause:
The mower deck or blade motor cooling vents are blocked by debris or grass clippings.

Solution:
Clean the mower deck and blade motor cooling vents by following the guide link below: https://www.youtube.com/watch?v=uvDYH25peYA

1. The remote control distance does not exceed 20 meters (approximately 66 feet), and the remote control always warns that it is too far from the machine; what should I do if I want a longer range?

Possible Cause:

Distance detection is enabled.

Solution:

  • Turn off distance detection via Settings-Advance-Distance Detection. Please exercise caution when using without this feature.

For more details, refer to this guide link: Video Guide

  • If you cannot find Distance Detection via the mentioned path, update to the latest firmware via OTA.

OTA Update Guide Link: OTA Update

2. I am a person with a disability and can only operate the remote control with one hand; what should I do?

Rest assured, our latest firmware supports single-joystick operation.

Solution:

  1. You can select the mode via Settings-Control Mode.
  2. If you cannot find Control Mode via the mentioned path, check the firmware version via Settings-Firmware Updating.

Our latest firmware versions are as follows:

Remote Control: 01.00.06.12

Chassis: 01.00.06.13

Battery: 01.00.05.04

If you do not have the latest firmware version, update to the latest firmware via OTA. OTA Update Guide Link: OTA Update

3. The remote control cannot be charged.

Possible Cause:

The original OTG cable is not used.

Solution:

Use the original dual USB-C OTG cable included with the machine to charge the remote control. For more details, view this packaging list image: Packaging List

4. The machine cannot pair with the remote control, and the machine keeps flashing a green light.

Possible Cause:

1. The pairing button was not pressed properly or was held for too short a time (it needs to be held for at least 1 second).

2.The signal may be blocked or interfered with by the surrounding environment.

Solution:

Follow this guide link to match the frequency: Frequency Matching

1. The Snow Plow cables are connected correctly, but the Snow Plow icon/status does not appear on the remote control home page.

Possible Cause:

The mower is not running the latest firmware version.

Solution: Firmware Update

Visit our website to download the APP/Software: 👉OTA

Once you Download the Update Tool, please follow the "Update Guide "videos below "download".

2. The 1-to-2 FPV cables are connected correctly, but there is no video signal or response on the FPV.

Possible Cause:

The mower is not running the latest firmware version.

Solution:

Firmware Update Visit our website to download the APP/Software: 👉OTA


Once you download the Update Tool, please follow the "Update Guide" videos below "download".

1. When upgrading via an Android phone, you cannot register/login to the APP.

Reason:

The registration process is not completed.

Solution:

Click the "skip" button in the upper right corner of the APP interface to skip the registration/login screen and proceed directly with the upgrade.

You can find the "skip" button here: Skip Button

2. The upgrade fails.

Solution:

Perform a forced update. Requirements:

  1. Both the machine and the remote control need to enter forced upgrade mode.
  2. Remote Control: (1) You can enter forced upgrade mode using the APP as shown in the guide video (2) Hold the leftmost blade + one-click left turn button, then press the power button to enter forced upgrade mode.
  3. Machine: Enter forced upgrade mode as shown in the guide video.

Guide Tutorial Link: Tutorial Video

Note: If you have reviewed the troubleshooting steps above and the issue remains unresolved, please fill out the form below to contact us. We will get back to you via support@mowrator.com within 2 business days.